Tuesday, December 23, 2008

Staying Afloat During These Hard Times.....

America is entering into some of its darkest days, but there is a light at the end of the tunnel. Many of our retail clients are suffering during this economic downturn; however certain elements must remain the same in order to stay afloat. Recovery before 2010 seems unlikely. We need to focus on doing fewer things, but do them better. Target things that will grow sales and are necessary to keep sending the message we are here. Continue marketing, but in a smart way with less resources. Value and innovation are crucial during these hard times. Clients can no longer ride the market in order to be successful; we have to steal it from the competition. Growth strategies should focus on taking market share and aggressive competitive activity. Meaning, continuing to market to the competition’s customers.

Also, stay true to who drives business- your customers! Customer service is key during a recession, keeping a positive attitude and providing an infectious welcoming environment will have an impact. Retailers like Nordstrom have survived The Great Depression, economic downturns of the ‘70s and ‘80s all the while consistently offering the best customer service. Consumers remain loyal to those who treat them the best and provide the most satisfying shopping experience.

Keep your sales team motivated, morale up, and create a positive selling environment and customers will notice. Locally owned and operated retailers have an advantage over big box stores- they have the opportunity to build relationships within the community. Become apart of your customer’s lives by keeping a dialogue going and don’t stop moving forward. In 2009 promote value and ‘values’ like sustainable and socially responsible living in our current environment. Appealing to both the customer and citizen in people will show that you understand your customer’s situation and the impact retail choices have on their lives.

We wish our client’s and their teams all the best in sales, life and health in 2009!

Tuesday, November 25, 2008

Successful Branding Tips

Here is an article from PDN that I liked:

"In our February article, Are You Just Another Face In The Crowd?, several photographers explained how their successful branding helped them achieve a better clientele and gave them more confidence in their work. But how do you begin to create a brand identity? Here we offer advice from some experts. Start your branding with a journey of self-discovery Ideally, your brand should reflect your unique personal identity—something that arises from your DNA that nobody else can appropriate, explains photo consultant Allegra Wilde. Figuring out what that is, exactly, may call for intensive self-reflection. San Francisco photographer joSon says he started the process in a panic after a mentor in graduate school looked at his technically adept portfolio—and declared it void of any personality. “So for the last four or five years, I went back to [examine] my core values: who I am, what I believe in, and how I look at life.” That led him to a quirky, distinctive brand of lifestyle photography (tag line: “Photographs that celebrate the joy of living”) that is now attracting an elite clientele that might not have otherwise noticed him. New York photographer Steve Cohen spent several years on a similar existential journey. “You [discover] common threads in your own soul, and you make them part of your work,” he explains. The process helped define his signature style as a still life photographer, enabled him to offer more creative input to his clients, and formed the basis of a brand makeover. “I think the level of work that I’ve been getting as a result of exploring myself has really gone way up,” he says.Converse visually with clients who are just like you So many photographers lack distinction—and compete with each other—because they try to appeal to particular markets. That sounds logical, but it’s backward, Allegra Wilde argues. Instead of thinking, “I’ll shoot some beauty images and go after cosmetic clients,” she suggests, figure out instead what interests you, and what you know intimately (your hobbies are a good place to start) and shoot those subjects. You’ll have intimate knowledge of the subjects closest to you that other photographers won’t have, and that will be conveyed in your pictures like some secret insider’s language to others who share your knowledge. For instance, a photographer with a passion for fly fishing once used a fly fishing image in a promotion that brought in calls not only for shoots involving fishing, but from fly-fishing art directors with whom the image connected and resonated, Wilde recounts. “And look at the work of, say, Lauren Greenfield. She pushes these very female buttons with girl culture that all girls know—and some girls are art directors.” Wilde concludes, “Market aggressively and position your portfolio in such a way that speaks to the smartest people out there who are just like you. Most photographers do it the other way around—they go after the most literal thing, and what they’re forgetting is, so is everyone else!” Another photographer who targets like-minded clients rather than markets is Minneapolis shooter David Bowman. “What I love about my branding is that it brings me to the people I want to be with. If they don’t get my branding, and they don’t get my style, my personality, that’s great. It’s almost like a weeding out process. I don’t want someone to hire me and say, I love your work and now I want you to shoot like this.”Collect descriptive words about yourself The words that others use to describe your work—and that you use to describe yourself—can be an invaluable tool for building your brand identity. Words that come up repeatedly, for instance, can help guide image selection for your portfolio, help you select the right typography and colors for your web site and promotions, or even help you keep your blog posts consistent with your brand image. David Bowman says he writes down and saves the words that he hears photo editors and curators use to describe his work. Those words help guide his brand building, ensuring that it remains consistent with his work. “Lately I’ve heard enchanting, simple, honest, lyrical. Once you hear those words, you can build on them,” he says. For instance, he writes his blog posts to elicit the same feelings that people get from his work, contrast to other photographers’ blogs, “where they’re just telling you everything,” he says. Wedding photographer Liana Lehman, meanwhile, has also collected words to help build her brand identity. For instance, she made a list of all the words she could think of that described her personality, then used the list to home in on a logo, asking several friends which of the various logos proposed by a designer she had hired best reflected the words on her list.Design your own web site Designing a web site helps make branding a manageable, step-by-step process, says photography consultant Mary Virginia Swanson. “It is the beginning of shaping your look, editing your work to be under the banner of a certain portfolio, picking colors and a font for your name, and writing a bio and a short statement for your body of work. It’s a trigger to force you to figure out what you’re identity is going to be.” Web design tools for photographers such as VisualServer and Clickbooq make web site construction and maintenance relatively easy, though many photographers may want a professional designer to help with their branding. That’s OK, Swanson says. “I’m a huge fan of seeking professional help.” Just don’t hire a designer until after you’ve started the brand development process on your own, she advises. The reason is because you have to be able to communicate to the designer who you are as a photographer, what your business model is, and what market you want to reach. Otherwise, you’re likely to end up with a brand identity that may be wrong for you, and not very effective.Define your mission in writing Writing down a mission statement that succinctly defines what you do and then posting it prominently on your web site is an integral part of branding. It forces you to figure out and focus on your core strength, and can help you identify the appropriate visual components of your brand, such as typefaces and colors. But just as importantly, a mission statement quickly communicates your expertise to clients. “Documenting life under the Big Sky of Montana and the northern Rocky Mountains” is the defining statement on Montana photographer Thomas Lee's web site, for instance. It signals to clients he knows the people and places of the state better than most photographers. Still life photographer Steve Cohen explains on his site, “Steve is passionate about objects…[he] aims to elevate the simple and even mundane to that of beauty, depicting a combination of excellent taste, sharp wit, and aesthetic sensibility.” In small markets, selling yourself as a generalist may be a good strategy. But clients in larger markets look for specialists whose particular style and skills meet the demands of the assignment at hand, and that’s where your mission statement will help most. “If you have an expertise, celebrate it,” says Mary Virginia Swanson. Spell it out on your web site and use it to build a reputation as the photographer who shoots X like nobody else. And make sure, of course, that you have the images to back up your statement.Get personal Clients will judge you first and foremost on the quality of your work, but they will also be asking themselves, “Is this the kind of person I can work with?” So make your bio an integral part of your branding. Give clients a glimpse of who you are. After all, they have less and less time to actually meet photographers, so you have to convey your personality through your branding. Rob Haggart, who was until recently photography director at Men’s Journal, says he spends a lot of time “sleuthing out” personal information about photographers in order to figure out what they’re passionate about and what assignments they’re most suited for. “Personal work humanizes them, and their bio helps complete the picture of who they are and what their likes and dislikes are,” he says. “Every element on your site and promotions has to go to the kind of person you are, and extend to some real associations that you are brave enough to make on your web site, like, ‘I’m a big Democrat,’ because in this age of personalization, everyone wants to have their tribe collected,” Wilde says. Swanson advises photographers to let clients know how they are giving back to their communities, too. “Clients are growing up in a world where being a good citizen and giving back matters,” so they take note of that information on web sites and promotional materials, she says.Be relentlessly consistent Your portfolio, promotions, and web site should all have the same look and feel, and sustain them over time. That means selecting typography and colors that you can use in everything you produce and stick with for a long time. “From the minute your first promotion is in their hand, until you send the final invoice for the job, everything should be consistent, and clean, and readable,” Wilde says. The reason is because your graphical look builds what she calls “visual equity.” She explains, “With enough broadcasting, enough promotion, [your graphic identity] becomes attached to your images—so that eventually people are going to be able to look at your typography and conjure your imagery. They’ll be able to [imagine] your images before their eyes even if they only see a tag on a portfolio.” Inconsistency or frequent course changes in your branding only confuse clients. “I can't’ tell you how often I get an intriguing promotion that will drive me to a photographer’s web site, and it will look like a completely different person,” Swanson says. Suddenly, the perplexed client is asking herself, Am I in the right place? Does this photographer know what he’s doing? “Whenever you have a point of confusion in the brand, you’re really losing ground,” Swanson warns."

Monday, November 10, 2008

R.I.P The Internet 1989 to 2008. Disconnected Mercilessly by The Grid

It is called The Grid and it will connect up every computer in the world, creating the most powerful and intelligent supercomputer ever seen. It will be able to send data to computers ten thousand times faster than the average broadband connection can and it will be capable of downloading a full film a continent away in 1-5 seconds. It is the end of the Internet as we know it. So what is The Grid and why does it sound so worryingly like The Matrix? More importantly is there a chance it will take over the world and enslave all of humanity?

I don’t usually write about dubious “technological breakthroughs” but I was genuinely interested in The Grid’s potential. I must confess I had not heard of it until a few weeks ago when it happened to be mentioned in passing on a radio program i was listening to. Evidently it has actually been around/in development for seven years. Anyway, I was so interested in it that I went around the net doing as much research as I could. It turns out it is being installed and harnessed in educational facilities in Europe and America this year and four or five years down the line it should begin entering homes world wide. It could bypass the need for a hard drive, turn all PCs into supercomputers and hopefully even allow for holographic imagery to be transmitted - at least that is what it’s creators envisage.

The internet has always been slow, really. It’s hardly surprising when you think about it. Phone lines were never meant to transport gigabytes of data. Cable and broadband, whilst delivering a much more useable service than the phone modems, never had a chance to reach their full potential. That is because the internet as we know it is linked together by thousands of providers, routers, stations and then literally millions of interlinked data transporting cables. It is almost an impossibility for someone in America to download a file from England “directly” - and by that I mean via the same cable and routing system. This inability results in a lengthy wait and a high percentage data loss. Simply put, the evolution of the internet - whilst practical - has been highly inefficient.

The Grid has been developed by the organisation responsible for the World Wide Web - The European Organization for Nuclear Research (CERN). They developed The Grid as a method to link together the worlds computers and turn them into the most powerful supercomputer imaginable.

Their web site states: “The Large Hadron Collider (LHC), currently being built at CERN near Geneva, is the largest scientific instrument on the planet. When it begins operations in 2007, it will produce roughly 15 Petabytes (15 million Gigabytes) of data annually, which thousands of scientists around the world will access and analyze.

The mission of the LHC Computing Project (LCG) is to build and maintain a data storage and analysis infrastructure for the entire high energy physics community that will use the LHC.”

OK, quite complex, but basically the experiments that the people at CERN undertake often require much more computing power than is available to them or any other organisation, and so in 2001 they began work on linking together powerful computers all over the world to run their tasks for them.

“We need so much processing power, there would even be an issue about getting enough electricity to run the computers if they were all at CERN. The only answer was a new network powerful enough to send the data instantly to research centres in other countries.” Stated technical director Professor Tony Doyle.

The computers are all linked together via huge dedicated fibre optic cables and advanced routing centres. Huge cables link continents with smaller, but still dedicated, cables webbing out from those. This allows for almost instantaneous data transportation with almost none of said data lost along the way.

In the seven short years the project has been running, an incredible 60,000 servers have been installed world-wide. CERN predict that by 2010 there will be 200,000 servers spread over each continent. Soon after it will be available in homes world wide. The 200,000 servers will link off via more dedicated cables to peoples homes. The more computers on The Grid, the more processing power available to it. Downloads will be instantaneous and the scientists at CERN believe personal hard drives will be made obsolete and everyone on The Grid will share one mass data storage facility. What’s the point of storing data when we can download gigabytes of videos or music instantaneously, anyway?

Tony Doyle goes on to say “Projects like The Grid will bring huge changes in business and society as well as science…Holographic video conferencing is not that far away. Online gaming could evolve to include many thousands of people, and social networking could become the main way we communicate.”

~ Nicholas C. Smith
Project manager at Breakfrom Limited

Credits:
Fox News
DesignFirms.org
Wired Inc.
OpenGridForum

Thursday, November 6, 2008

WIPPED Cream 2008

Check this out, one of my favorite marketing conglomerates WPP has handed out their Creme de la Creme Awards for 2008. Check out the winners here:


It is really cool and inspiring to see the work and winning ideas!

Wednesday, November 5, 2008

Word of the week

From time to time I'll post new words from Bates 141 Dictionary of Change, and is based on the idea of new language and 'changewords'. Or words whose meaning has changed, and relflect cultural changes in 2008. The author is Jeffrey Yu, Chairman of Bates 141 in Hong Kong. They represent major clients all across Asia. Stay tuned!

"Beta brand: Is a brand that believes in consumer-driven innovation and actively involves consumers in the early trial stages of an idea

The Change: In the past, only engineers were involved in the beta testing
stage of products and services, whereas today consumers demand and expect brands to engage them early in development process. Furthermore, being 'beta' and imperfect is a good way to cash in at the counter of the emotional bank: beta
brands that try hard to improve and are upfront about it appear more human than
polished brands, so people forgive their hiccups more easily."

Bates 141 Dictionary of Change, Jeffrey Yu


Keeping the customer in mind...

This is a great little piece by the Executive Planning Director for Wunderman a division of WPP on getting involved with your customers. These are good things for us to keep in mind with our clients and for our clients to keep in mind with their customers. Here's the link:

http://www.wpp.com/wpp/marketing/directmarketing/getting-involved-with-your-customers.htm

Enjoy!

Thursday, October 30, 2008

Social Design & Marketing


Check out these sites, they have some good info on what the design industry is doing to remain socially responsible.

http://www.designismconnects.org/

http://www.idealist.org/


Wednesday, October 29, 2008

What would you do to land your next client or job???

As the job market tightens, job seekers are becoming more creative in their efforts to attract the attention of potential employers. One-in-ten hiring managers (12 percent) surveyed by CareerBuilder.com reported that they are seeing more job seekers try unusual antics to capture their attention in 2008 compared to previous years.

Some of the most memorable tactics identified by these hiring managers include:
* Candidate advertised on a billboard.
* Candidate carried around a sign that said, "Will work for paying bills."
Candidate brought a broom to the interview to "clean up the waste and corruption in the office."
* Candidate wore a shirt to the interview that said, "Please hire me."
* Candidate showed up with breakfast for the employer every day until hired.
* Candidate approached the hiring manager in a restroom.
* Candidate sent a giant cookie with "Hire Skip" written in frosting on it.
* Candidate parked outside of the office building with a sign that said, "Seeking employment."
* Candidate wrote a poem about why she wanted the job in her cover letter.
* Candidate promised to give the employer a foot massage if hired.
* Candidate noticed the employer wrote a blog about a particular restaurant. She persuaded the restaurant to put her name on the menu so the employer would see it the next time he ate there.
* Candidate created an electronic resume with flash animation and musical score.

So I ask myself, what can I do to make an impact??

Hmmmmmmm, think about it.

Tuesday, October 28, 2008

It's Not All Bad News

As a Marketer, it's hard not to play into the whole "sky is falling" mentality that we're hearing everyday. I talk to some of my clients who are cutting back (some foolishly and some intelligently) on their advertising dollars. Afterall, Marketing typically has the largest budget in every company, which means it's usually the first budget to get cut when times are tough.

One of our clients, Russell Korman Fine Jewelry and Watches, presents a unique approach to their business and has for the 30+ years they've been in Austin. They aren't afraid to go to the people, as evidenced by their weekly appearances at Texas Tailgating parties on campus. The owners are out on the streets selling shirts for charity, leather goods, bracelets and passing out coupons for potential repeat business. It certainly helps that they are also officially licensed to sell the Exclusive UT Tag Heuer Watch (Hook 'em!).

In addition, this past weekend, they ran a promotion with Pandora jewelry. The first 500 people to bring in two canned good items for the food bank would receive a free Pandora bracelet valued at $35.00. Not only did they pass out ALL 500 bracelets over a two-day period, but they wrote rainchecks for 300 more! Plus, they raised almost 2000lbs of food for Hurricane Ike Relief Efforts and the Capital Area Food Bank.

This promotion was supported by a week's worth of print ads and paid radio on various stations. It also received generous support from local sponsors Majic 95.5 Radio (who ran interviews and PSAs), The Austin American-Statesman, CiCis Pizza and Tiff's Treats.

Economic times may be a little bumpy, but a good promotion and unique "grassroots" marketing tactics will always work in a big way.

Thursday, October 23, 2008

Hi blog!

Here's an excerpt from Stan Richards of the Richards Group, the company Marketing Matters will one day join as one of the top independent agencies in the US! :) It's about dynamics in the workplace and people's differences coming together to create something awesome.

“I’m of the opinion that people- like the ones who work for you, for example- generally like the idea of different types of people, different tribes, being thrown together for a common purpose. They like the idea of working with colleagues who are unlike themselves, working out the frictions, having a good laugh about it later, and getting some spectacular stuff accomplishes. Or they would like it they thought it were possible. Experience has taught most of us that the world doesn’t really permit that sort of thing. If there’s a peaceable kingdom at all, it’s out yonder.

There’s something inside people that’s wishing for a peaceable kingdom. At some level, we all understand that human enterprises are more colorful, potentially more successful, and in many ways a whole lot more fun when you get contrasting types and talents involved.”

Stan Richards The Peaceable Kingdom http://www.richards.com/

Tuesday, October 21, 2008

For Marketing Matters Austin worker beezz

Welcome to the in-house blog section of Marketing Matters Austin. This is our special place to share with each other. Aww. :D

This is for you guys to post what you've got in your head about where we're at, where we're going and what we should be looking to in the future.

Share cool websites, ads, publications, ideas, new technology, funny jokes, and anything else that you can think of to help us improve as a group.

Finally, feel free to make new posts on here that you think we need!

Thanks,

Shane Schmidt
Interactive Media
Marketing Matters Austin

Testimonials

Good morning,

This is the area for you, our beloved clientele, to leave us your thoughts, feelings and your experience with Marketing Matters here in Austin Texas.

We would love to hear from you!

Enjoy, and thank you for your business!

Shane Schmidt
Interactive Media
Marketing Matters Austin

Monday, October 20, 2008

Welcome to Marketing Matters new Blog!

Hey everyone!

We now have a blog. We can discuss and share our thought and ideas here! This will allow us all to really get those ideas, feelings, and suggestions out, without having to fill up eachothers emails.

I will also be adding a link to the blog on our Marketing Matters Austin website!


This should also give our clients, and fan club a place to speak highly of Marketing Matters, and give us kudos, testimonials and just blog it up!

Have fun!

Shane